Terms of Service

These Terms govern your use of Promterr ("the Service"). By creating an account you agree to them.

1. The marketplace

Promterr is a marketplace connecting buyers (who post tasks) and prompters (who deliver AI-mediated work inside the buyer's environment). We are not a party to the contract between buyer and prompter; we provide the infrastructure, escrow, and dispute resolution.

2. Accounts

You must be 18+ and provide accurate information. You're responsible for activity on your account. Notify us of any unauthorized use.

3. Buyer obligations

• Define clear acceptance criteria when ordering.
• Fund escrow at order placement; payment is held until acceptance or auto-release.
• Review deliveries within 3 days of submission. Inaction triggers automatic acceptance.
• Use scoped access tokens responsibly. Don't expand scope mid-order without notice.

4. Prompter obligations

• Operate within the scope granted by the buyer's order.
• Keep deliverables original and free of infringement.
• Disclose AI usage; the buyer is paying for human-supervised AI work.
• Maintain the response time, on-time, and cancel-rate metrics required by your level.

5. Fees

Promterr deducts a 15% service fee from prompter earnings on completed orders. Buyers pay a 4.5% service fee plus payment processing pass-through. Fees may change with 30 days' notice.

6. Payouts

Prompter payouts are processed via Stripe Connect. Clearance windows depend on prompter level (1–14 days). Tax reporting is the prompter's responsibility.

7. Disputes

Disputes go through the Resolution Center: mutual cancel, partial refund, deadline extension, or admin escalation. Resolution decisions reference the Orquesta audit log. Promterr admins have final discretion.

8. Prohibited use

• Off-scope access, exfiltration of buyer data, or use of credentials beyond the order.
• Circumventing the marketplace to avoid fees.
• Fraud, illegal content, harassment, or violations of third-party rights.

9. Termination

We may suspend or terminate accounts for breach. You can close your account anytime; obligations on outstanding orders survive.

10. Disclaimers + liability

The Service is provided "as is". Our liability is limited to fees you paid in the last 12 months. We are not liable for buyer/prompter disputes beyond facilitating resolution.

11. Governing law

These Terms are governed by California law. Disputes go to arbitration per AAA rules.

12. Contact

support@promterr.com